Want To Return A Gun?

Gun Returns, Repairs, and Service Instructions

If you need to return, repair, or service your firearm, follow the steps below to ensure your request is processed quickly and smoothly.

How to Begin: Request an RMA Form

Email: general@stdgun.com to request your Return Material Authorization (RMA) form.
⚠️ Important: Guns sent to us without an RMA number will be immediately returned to the sender.

Frequently Asked Questions

1. What is an RMA Form?

An RMA form is a required document used to assist with the return, repair, or servicing of your firearm. This form ensures that your gun is properly registered into our system and directed to the correct department for fast and efficient service.

2. Why is an RMA Form Required?

  • We only work on firearms we’ve sold or manufactured. The RMA form helps verify the ownership and origin of the firearm.
  • Accurate information ensures smooth processing. Without the correct address and owner details, we cannot enter the firearm into our system.

Note: If you're using a third-party shipper (e.g., UPS or FedEx store), you must provide your personal address on the RMA form. We cannot ship firearms back to third-party shipping locations.

3. What Happens Once Your Gun Arrives?

  • Our facility has multiple specialized departments.
  • Your firearm is routed directly to the appropriate service or repair team to ensure a quick turnaround.
  • Using an RMA number allows us to track and prioritize your request efficiently.

4. What Happens if I Ship a Gun Without an RMA Number?

Any firearm sent without an RMA number clearly visible on the outside of the package will be returned immediately to the sender’s address.

5. What Should I Include on My RMA Form?

When completing your RMA form, be as detailed as possible. Make sure to provide:

  • Contact information (name, phone, email, and return address)
  • Reason for service (include any issues or specific requests)
  • Where you purchased the firearm
  • Serial number, model, and name of the firearm

6. I’ve Completed My RMA Form—What’s Next?

Once you’ve received your RMA number, your firearm is ready for service. Ship it to us with the RMA number clearly marked on the package. We aim to complete most repairs on the same day to get your firearm back to you as quickly as possible.

By following these steps, you help us deliver fast, reliable service and ensure your firearm is processed smoothly. For further questions, email us at general@stdgun.com.